Our Leadership and Management teams combine years of experience in the contact centre world, so they are ideally placed to deliver exceptional customer service across all channels.
Our leadership team brings a wealth of experience in high profile, large-scale commercial operations, focusing our efforts to meet and exceed our clients’ expectations.
Founder & President
David is one of the BPA's founders, setting up the company with the aim of reinvigorating the training and development of contact centre staff.
Lisa helped drive BPA UK's activities forward into the global market, introducing multicultural, multi-language capabilities to our offering.
Managing Director (MD EMEA)
Alex is responsible for the overall performance and operational excellence of the business, and has played a vital part in our growth.
Chief Customer Officer (EMEA)
Andrew is passionate about driving performance improvement, delighting customers and delivering ROI.
We have the knowledge, experience and insights to understand and support your goals and deliver the right Managed Quality Assurance Services solutions for your business.
Quality Solutions Director (EMEA)
Martin has spent his career in the contact centre world, and is passionate about sharing the benefits companies would see by partnering with BPA.
Director of Innovation & Technology
Jeff ensures that BPA Quality has the right technology and infrastructure to facilitate the delivery of excellent products and services to its customers.
HR Director (EMEA)
Judith is responsible for the strategic direction of HR, accountability for the commercial impact of HR on goals, and improving organisational performance.
Director of Client Services (EMEA)
With 30 years' experience in sales-based roles, John is able to demonstrate the ROI of everything we do, ensuring insight that deliver actionable results.
Head of Operations (EMEA)
An award-winning Operations Manager with over 20 years' experience in the travel and construction industries.
Finance Manager (EMEA)
Silke looks after the day-to-day accounts and financial management of the company.