We are highly successful in delivery of Quality Assurance Solutions and recognise that people are at the heart of our success.
We readily recognise the power of our people to drive BPA Quality forward. Everybody in the company contributes, in various ways, to the products and services we deliver. We value each individual’s contribution, encouraging everyone to reach their potential.
We are always looking for talented and qualified people to join our winning team. If you have experience in Quality, Contact Centres, Sales, IT or International Relations, please get in touch – we accept CVs in English, Italian, French, German, Swedish, Dutch, Greek and Hungarian.
Please complete this application form and return to HR@bpaquality.co.uk or call 01392 347358.
Quality Evaluation Analyst
International Research Centre, Milford House, Pynes Hill, Exeter
Full time 37.5 hours per week 9.00 – 17.30
£17,510 (rising to £18,122.29 after successful completion of a 12-week probationary period)
Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-changing environment? Do you have fluent language skills in English or another language? If so, why not talk to us about our opportunities to add real value here at BPA Quality?
BPA Quality is the world leader in providing Call Quality Assurance solutions to the Contact Centre industry. We analyse and measure the quality of customer service interactions, providing accurate, actionable feedback that enables our clients to deliver an exceptional customer experience.
As a Quality Evaluation Analyst, you will be responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. You will provide feedback on adherence to policies and appropriate procedures, navigate their software applications to research appropriate resolutions, evaluate results and provide actionable insight. Additionally, you will ensure all project analysis is completed in a timely manner and in accordance with project requirements.
To be considered for this position, applicants should:
- Be fluent in one of the following languages: English, Russian, Danish, Czech, Finnish, Norwegian, Indonesian. If English is not your first language but you are fluent, we would be happy to accept your application
- Have excellent communication, concentration and listening skills as well as a keen eye for detail
- Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
- Interest in technology and ability to understand and resolve technical issues
- Competent level of spoken and written English
Experience of working in a Customer Contact Centre is desirable but not essential.
To apply for this position, please submit your CV to HR@bpaquality.co.uk
Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.