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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
There’s an old play on cultural stereotypes which probably predates the Internet:
“In Heaven, the police are British, the cooks are French, and the engineers are German. In Hell, those roles are switched around.”
Most people accept the danger of generalisation at the expense of considering individual behaviour and performance, yet somehow there’s still enough truth in the above statement to raise a smile.MORE
Every day call centres around the world ask themselves whether Quality Monitoring is important. The common sense answer to this question is of course a resounding ‘YES!’. However, when it comes to implementation of quality monitoring and driving results, the answer isn’t always as clear. This white paper will examine Quality Monitoring for contact centres … Continue reading Why Quality Monitoring is Important for your Call CentreMORE
Discover what makes BPA Quality the perfect solutions for companies looking to enhance their customer experience.MORE
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