Articles

Maximising the Effectiveness of Quality Scorecards

NEWS

The essential guide to creating the perfect scorecard for your contact centre teams.

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Cost Centre or Profit Centre? When Quality Becomes an Agent for Change.

NEWS

More and more leaders in our industry are challenging their organisations to re-think their quality models and making Strategic Quality a foundation pillar within their growth plans.

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Recognising the importance of the Human Element in Customer Interactions 

NEWS

BPA Quality works with some of the world’s biggest organisations to improve customer experience and deliver increased sales, retention, loyalty, cost optimisation, compliance and profitability.

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RFP

The BPA Quality Builder – RFPs

NEWS

Building an Effective RFP Document for Quality Monitoring In this White Paper we look to provide a guideline for an effective Request for Proposal document and process. Building your RFP for these services properly will save you time, money and help you identify the best company to work with. BPA offers this guide as a … Continue reading The BPA Quality Builder – RFPs

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