Client Results

BPA Quality has the experience, knowledge and ingenuity to help you achieve the highest possible customer engagement and experience from your customer facing teams.

Our unique approach to contact centre development provides objective evidence of performance and data that helps construct strategies to improve overall performance and deliver exceptional impactful results on an ongoing basis.

By combining our scientific, innovative approach with the flexibility to focus on a variety of goals, we provide, valuable, in-depth information that leads to tangible, actionable results.

INCREASED SALES STATISTICS

18%

Our last four sales based campaigns have resulted in an average 18% increase in sales performance.

36%

An international airline company client saw a 36% improvement in sales process adherence.

£4.5m

A leading UK car manufacturing client saw £4.5 million incremental growth revenue as a result of our partnership programme.

INCREASED CUSTOMER SATISFACTION SCORES & QUALITY

+55%

The UK's number one online train ticket retailer saw NPS improvement from -40 to +15 in nine months.

10%

One of the most well-known consultancy companies worldwide increased their CSAT score by 10%.

30%

Another leading car manufacturer was able to increase their CSAT score by 30% by engaging with BPA Quality.

DECREASED COMPLAINTS & CLIENT REFERRALS

By utilising BPA Quality's expertise and team a multinational company was able to realise a reduction in complaints.

From a starting position of receiving 200 complaint calls a week BPA Quality played a major role in reducing this to 10 complaint calls a week over four months.

In our last customer satisfaction survey 100% of our clients stated they would be happy to recommend BPA Quality to other companies.

CASE STUDIES

Increases Customer Satisfaction

Training, monitoring and consultancy help Deloitte turn round their failing customer satisfaction.

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Achieves Results

Helping to deliver a 12.43% increase in Quality Scores for Radian.

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Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.

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