Services

Coaching & Training

We provide practical, common sense training and development support directly linked to enhancing the performance of individuals involved in engaging with Customers.

The key moment of truth for your customers is what happens when they choose to contact your organisation and how that interaction is conducted.

The question we are often asked is: ‘how do we develop our teams to deliver a service that minimises customer effort, maximises engagement, and builds brand loyalty and value each and every time?’

There are clearly many elements to answering this question with effective training and coaching being identified as one critical success factor.

To support this we have developed practical training and coaching solutions directly linked to improving the performance of individuals involved in engaging with customers.

The solutions evolved based on extensive research with our clients into what influences positive customer engagement and delivers practical solutions in improving performance based on feedback and observed best practice.

Whilst all training and development solutions are tailored to your individual needs, some of the areas that we specialise in include: focus on the key areas of contact centre agent and supervisor quality standards development and highly effective coaching training, together with workshops focused on delivering the ‘Human Element’ in customer interactions.

Read more about our training and coaching solutions:

The value of BPA Quality’s Coaching and Training solutions

  • All training solutions are directly linked to achieving measurable results.
  • Training solutions are built by working with you to understand your particular needs and tailoring solutions that will deliver the maximum impact and return on investment.
  • All training is based on extensive research with our clients into what influences positive customer engagement.
  • The training delivers practical solutions in improving performance based on feedback and observed best practice.

Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.

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