Events, Webinars & Conferences

Get out of Wrap – July 2019

Hosted by our very own Martin Teasdale, Get Out of Wrap interviews industry experts, leading lights, rising stars, innovators and disrupters. Each month we bring you a summary of the latest episodes so you can catch up in one go.

READ MORE

Get out of Wrap – June 2019

Hosted by our very own Martin Teasdale, Get Out of Wrap interviews industry experts, leading lights, rising stars, innovators and disrupters. Each month we bring you a summary of the latest episodes so you can catch up in one go.

READ MORE

Why the Three Peaks Challenge benefits mental health in the workplace

Elle Neal, BPA Quality Project Manager and advocate for mental health in the workplace shares her story of the Three Peaks Challenge.

READ MORE

Team BPA Quality smash the Three Peaks Challenge

It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Here, Team BPA share their stories.

READ MORE

Business Games brilliance at BPA Quality

Elodie Miege-Prue, Independent Quality Evaluator, has spearheaded our involvement in the amazing Bigwave Business Games.

READ MORE

Get out of Wrap – May 2019

Hosted by our very own Martin Teasdale, Get Out of Wrap interviews industry experts, leading lights, rising stars, innovators and disrupters. Each month we bring you a summary of the latest episodes so you can catch up in one go.

READ MORE

The human element of a contact centre

The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.

READ MORE

The importance of the queen

There are many different functions that operate within a contact centre. Your contact centre should be like the queen in chess.

READ MORE