Can you please everyone all of the time?
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
Many organisations see QA as a compliance-driven, risk-based activity. The real value of QA impact is much larger with multiple touchpoints.
We examine Quality Monitoring for contact centres on many levels, right the way through to driving a Return on your Quality Investment.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
One of the main areas we are asked about by clients and potential clients alike is: “What is the ideal scorecard?”. We take a look.
Leaders are challenging their organisations to re-think their quality models and making Strategic Quality a key part of their growth plans.