Cable company With over 30 million subscribers, our client is one of the US’s largest providers of at-home communications, namely cable television, high-speed internet and digital phone services. This client provides support and service through all channels:...
US national healthcare provider The lack of a centralised, independent quality process across multiple contact centre vendors was leading to a lack of consistency and negative CX outcomes for customers. The challenge Our client needed to centralise a quality process...
Housing association Our client is one of the largest housing providers in the south of England, managing 35,000 homes and working on behalf of 80,000 customers. We work with them on several aspects of their quality assurance programme. The challenge Our client has...
Funeral-related service provider in the United Kingdom Our work with the client helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards. The challenge Several years back the use of...
Online and telephone comparison and switching service As well as improving the customer experience, our work with our client also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centers. The...
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