It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Here, Team BPA share their stories.
Elodie Miege-Prue, Independent Quality Evaluator, has spearheaded our involvement in the amazing Bigwave Business Games.
Hosted by our very own Martin Teasdale, Get Out of Wrap interviews industry experts, leading lights, rising stars, innovators and disrupters. Each month we bring you a summary of the latest episodes so you can catch up in one go.
There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. So what can we do to help?
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.
Our vision is to create a mentally healthy workplace with an engaged workforce that is productive, resilient and positive, as well as an open culture.
Many organisations see QA as a compliance-driven, risk-based activity. The real value of QA impact is much larger with multiple touchpoints.
There are many different functions that operate within a contact centre. Your contact centre should be like the queen in chess.
We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.