Library

Team BPA Quality smash the Three Peaks Challenge

It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Here, Team BPA share their stories.

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Business Games brilliance at BPA Quality

Elodie Miege-Prue, Independent Quality Evaluator, has spearheaded our involvement in the amazing Bigwave Business Games.

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Get out of Wrap – May 2019

Hosted by our very own Martin Teasdale, Get Out of Wrap interviews industry experts, leading lights, rising stars, innovators and disrupters. Each month we bring you a summary of the latest episodes so you can catch up in one go.

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Workplace wellbeing at the heart of business

There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. So what can we do to help?

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Can you please everyone all of the time?

How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.

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The human element of a contact centre

The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.

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Our Mental Wellbeing Story

Our vision is to create a mentally healthy workplace with an engaged workforce that is productive, resilient and positive, as well as an open culture.

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Knowing What Good Looks Like

Many organisations see QA as a compliance-driven, risk-based activity. The real value of QA impact is much larger with multiple touchpoints.

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The importance of the queen

There are many different functions that operate within a contact centre. Your contact centre should be like the queen in chess.

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High Stakes: the Impact of Cultural Communication Styles on Your Global Quality Programme

We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.

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