Quality Assurance
Services
Quality enabled business transformation
At BPA Quality, we offer a range of Managed Quality Assurance Services all aimed at enhancing service delivery and engaging customers.
Our clients value our ability to connect multi-channel customer experience measurement to clear, tangible actions at every level and deliver profitable change.
We provide our clients with the data, trends and actionable insight they need to make critical business decisions regarding their customer engagement and people development strategies.
Our specialist teams are dedicated to helping organisations develop highly effective interactions with their customers, whichever contact channel they select. We understand our clients’ challenges because we’ve been there ourselves. Our teams are experts in Managed Quality Assurance Services and also have vast Contact Centre Operations experience across multiple industry sectors, including travel, utilities, financial services, leisure, transport and telecoms.
Independent Quality Assurance and improvement
Get actionable insight, service improvement and coaching-ready feedback to your customer-facing teams with QA programmes run across all channels.
Expert training and coaching
Cutting-edge training solutions built around our deep understanding of the evolving range of challenges that contact centres face.
Proactive business intelligence
Data analysts and journalists turn the data from your customer contacts, AI, human and customer feedback into actionable insights and recommendations.
Interaction analytics solutions
Expand the capability of your quality organisation to ensure applications such as speech, automatic quality monitoring and text analytics are used to produce a maximum ROI.
Professional services
Improve your QA vision and strategy, enhance performance, and focus on achieving specific business outcomes under the guidance from our QA experts.
Quality Assurance software
Quality PLUS software offers a versatile and tailored quality management solution that caters to the unique needs of contact centres, driving efficiency and effectiveness in their QA processes.
