Over the last 25 years we have built up a rich library of whitepapers, blogs, newsletters and videos ready to share with you.
We are always adding content and looking for ways to champion an area of business that can have a profound impact on Customer engagement, experience, compliance, Employee engagement, sales, marketing, product design and process improvement.
Feel free to review our material and if you would like to subscribe to our newsletter, simply fill in your details below and you will be automatically be added to our database.
Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
Contact centre agents have to be warriors of diplomacy. There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat or phone call. The written form may be a little easier when it comes to dealing with an angry customer – a phone call … Continue reading How to deal with an angry customerMORE
Transformation of any kind across an organisation isn’t easy. In fact, around 75% of all large-scale change programmes fail. In today’s era, many of those transformations are to adopt more digital processes within an organisation – and the customer service sector is definitely not immune to this. Pretty much any business selling a service has a … Continue reading Digital transformation in the contact centreMORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.