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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. It’s been debated by Government, it’s been a key focus for charities including Mind, and it’s been a priority in many workplaces. That includes here at BPA Quality. It is particularly topical as today sees Mental Health Awareness … Continue reading Workplace wellbeing at the heart of businessMORE
Contact centres constantly interact with people from all walks of life. No matter what service you are offering, contact centre teams speak to a wide range of people every day of the week. All of those people will have their own preferences on how they like their queries to be answered. So, how do you … Continue reading Can you please everyone all of the time?MORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
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