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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
At our quarterly Quality Special Interest Group, which we host with our friends at the CCMA, I said to the assembled quality experts that I really think their teams can be like the queen on a chess board. Why do I think the Quality Team within a contact centre is like the queen on a chess … Continue reading The importance of the queenMORE
In terms of a definition, esprit de corps is ‘a spirit of solidarity; a sense of pride, and honour among the members of a group’. It is a term most readily and normally applied in the military. This is not a modern concept; both the Romans and the Greeks had leaders who understood that by … Continue reading What is esprit de corps and how can it help you to lead your team?MORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
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