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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
Transformation of any kind across an organisation isn’t easy. In fact, around 75% of all large-scale change programmes fail. In today’s era, many of those transformations are to adopt more digital processes within an organisation – and the customer service sector is definitely not immune to this. Pretty much any business selling a service has a … Continue reading Digital transformation in the contact centreMORE
In the final instalment of our blog series on the art of conversation, Helen Beaumont Manahan, EMEA Quality Solutions & CX Manager, discusses why coaching the contact centre is not a competitive sport. Having great conversations with customers is what we’re here for. Frontline agents are the true interface between brands and customers. So, they … Continue reading Coaching the contact centre – The art of conversation: Part Three.MORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
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