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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
Contact centre agents will assist a wide variety of different customers on every working day. Some customers may be easier to appropriately manage than others. Other customers may require a little more of a specific type of support. Vulnerable customers fall into this category. Here, we look at how to provide faultless assistance to vulnerable … Continue reading How to look after the vulnerable customerMORE
Thanks to the shopping sprees which are Black Friday, Cyber Monday and almost the entire couple of weeks which surround these two occasions, the UK Christmas season of spending lasts for much longer than it used to do. It’s good for the economy, it’s good for business – and it will mean a busy few … Continue reading Handling the customer service experience in the festive season.MORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
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