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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
In the first in our latest blog series on ‘seven deadly sins’ in various aspects of call centre operation, Pete Dunn, Community Engagement Manager, discusses how to ensure your call monitoring is saintly. Call monitoring is a fine art. It requires skill, knowledge, acute perception and the ability to turn observations into actions. So, there … Continue reading The seven deadly sins of call monitoringMORE
Elle Neal, BPA Quality Project Manager and advocate for mental health in the workplace shares her story of the Three Peaks Challenge which Team BPA recently undertook. “I really feel privileged to work for a company which puts mental health in the workplace first. The Three Peaks Challenge is such a great example of this. … Continue reading Why the Three Peaks Challenge benefits mental health in the workplaceMORE
Our Wellbeing team was featured on local BBC TV and radio news, giving excellent exposure to the vital work we’ve been doing around health and happiness in the workplace.MORE
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