Articles

BPA Quality Business Games

Business Games brilliance at BPA Quality

NEWS

Here at BPA Quality, we’re proud of our workforce. We welcome people from all walks of life to contribute their knowledge and skills so that we are the cream of the crop when it comes to quality assurance. But, we all need to take a break sometimes. Elodie Miege-Prue, Independent Quality Evaluator has spearheaded our … Continue reading Business Games brilliance at BPA Quality

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workplace wellbeing

Workplace wellbeing at the heart of business

NEWS

There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. It’s been debated by Government, it’s been a key focus for charities including Mind, and it’s been a priority in many workplaces. That includes here at BPA Quality. It is particularly topical as today (22 May) sees Mental … Continue reading Workplace wellbeing at the heart of business

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contact centre

Can you please everyone all of the time?

NEWS

Contact centres constantly interact with people from all walks of life. No matter what service you are offering, contact centre teams speak to a wide range of people every day of the week. All of those people will have their own preferences on how they like their queries to be answered. So, how do you … Continue reading Can you please everyone all of the time?

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The human element of a contact centre

NEWS

The Contact Centre Expo is one of the highlights in our industry’s calendar. It provides a great opportunity to meet and network with all types of people in our sector. We can come together to share and discuss new initiatives, technology and services. This is all in the name of boosting our business offering to … Continue reading The human element of a contact centre

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The importance of the queen

NEWS

At our quarterly Quality Special Interest Group, which we host with our friends at the CCMA, I said to the assembled quality experts that I really think their teams can be like the queen on a chess board. Why do I think the Quality Team within a contact centre is like the queen on a chess … Continue reading The importance of the queen

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What is esprit de corps and how can it help you to lead your team?

NEWS

In terms of a definition, esprit de corps is ‘a spirit of solidarity; a sense of pride, and honour among the members of a group’. It is a term most readily and normally applied in the military. This is not a modern concept; both the Romans and the Greeks had leaders who understood that by … Continue reading What is esprit de corps and how can it help you to lead your team?

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