Articles

Quality Enabled Business Transformation

NEWS

Here Pete Dunn, our EMEA Community Engagement Manager, shares his thoughts on why Quality Management matters more than ever, how to maximise outcomes and how to utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset as we continue on through 2020. At BPA Quality, we believe … Continue reading Quality Enabled Business Transformation

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Tips for self-care

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We can combat stress, increase positivity and improve our wellbeing with self-care. These quick tips will soon have you on the road to better mental wellbeing. What’s more, these tips can be done anywhere, by anyone, so they can be quickly and easily incorporated into a daily routine and a regular mindset. Be present – … Continue reading Tips for self-care

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Five steps to mental wellbeing

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The NHS has created a wonderful ‘five steps to mental wellbeing graphic’, which does a brilliant job of helping us stay calm, balanced and centred during these tricky times. Connect Connect with the people around you – with family, friends, colleagues and neighbours – at home, work, school or in your local community. Think of … Continue reading Five steps to mental wellbeing

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Work-life habits – balancing work & home effectively

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Some believe that work-life balance is about making a conscious decision to separate work from home with well-defined boundaries. The outcome of this is more productivity whilst at work, and a better personal life outside of work. Defining and communicating when you are in and out of the office is crucial to ensure you are … Continue reading Work-life habits – balancing work & home effectively

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How to look after the vulnerable customer

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Contact centre agents will assist a wide variety of different customers on every working day. Some customers may be easier to appropriately manage than others. Other customers may require a little more of a specific type of support. Vulnerable customers fall into this category. Here, we look at how to provide faultless assistance to vulnerable … Continue reading How to look after the vulnerable customer

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Handling the customer service experience in the festive season.

NEWS

Thanks to the shopping sprees which are Black Friday, Cyber Monday and almost the entire couple of weeks which surround these two occasions, the UK Christmas season of spending lasts for much longer than it used to do. It’s good for the economy, it’s good for business – and it will mean a busy few … Continue reading Handling the customer service experience in the festive season.

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