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In the first in our latest blog series on ‘seven deadly sins’ in various aspects of call centre operation, Pete Dunn, Community Engagement Manager, discusses how to ensure your call monitoring is saintly. Call monitoring is a fine art. It requires skill, knowledge, acute perception and the ability to turn observations into actions. So, there … Continue reading The seven deadly sins of call monitoring
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Elle Neal, BPA Quality Project Manager and advocate for mental health in the workplace shares her story of the Three Peaks Challenge which Team BPA recently undertook. “I really feel privileged to work for a company which puts mental health in the workplace first. The Three Peaks Challenge is such a great example of this. … Continue reading Why the Three Peaks Challenge benefits mental health in the workplace
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It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Together, we scaled the three highest mountains in the UK – Snowdon, Scafell Pike and Ben Nevis – within 24 hours to raise money for charity. Our muscles have just about recovered but our minds are still … Continue reading Team BPA Quality smash the Three Peaks Challenge
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Here at BPA Quality, we’re proud of our workforce. We welcome people from all walks of life to contribute their knowledge and skills so that we are the cream of the crop when it comes to quality assurance. But, we all need to take a break sometimes. Elodie Miege-Prue, Independent Quality Evaluator has spearheaded our … Continue reading Business Games brilliance at BPA Quality
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There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. It’s been debated by Government, it’s been a key focus for charities including Mind, and it’s been a priority in many workplaces. That includes here at BPA Quality. It is particularly topical as today (22 May) sees Mental … Continue reading Workplace wellbeing at the heart of business
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Contact centres constantly interact with people from all walks of life. No matter what service you are offering, contact centre teams speak to a wide range of people every day of the week. All of those people will have their own preferences on how they like their queries to be answered. So, how do you … Continue reading Can you please everyone all of the time?
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