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Agent Coaching – Why and How to Make it Effective I am a runner, I love to run. Recently, I set one of my best times as a 40 year old for a 3 mile run, averaging about 7.5 minutes per mile. I felt great about this result. The very next day, my 9 year old … Continue reading BPA Quality Builder – Coaching
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Built by QA people for QA people, the BPA Quality Builder Software’s leading edge technology will support your Contact Centre Quality Assurance programme.
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The essential guide to creating the perfect scorecard for your contact centre teams.
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More and more leaders in our industry are challenging their organisations to re-think their quality models and making Strategic Quality a foundation pillar within their growth plans.
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BPA Quality works with some of the world’s biggest organisations to improve customer experience and deliver increased sales, retention, loyalty, cost optimisation, compliance and profitability.
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Building an Effective RFP Document for Quality Monitoring In this White Paper we look to provide a guideline for an effective Request for Proposal document and process. Building your RFP for these services properly will save you time, money and help you identify the best company to work with. BPA offers this guide as a … Continue reading The BPA Quality Builder – RFPs
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