Articles

Recognising the importance of the Human Element in Customer Interactions 

NEWS

BPA Quality works with some of the world’s biggest organisations to improve customer experience and deliver increased sales, retention, loyalty, cost optimisation, compliance and profitability.

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RFP

The BPA Quality Builder – RFPs

NEWS

Building an Effective RFP Document for Quality Monitoring In this White Paper we look to provide a guideline for an effective Request for Proposal document and process. Building your RFP for these services properly will save you time, money and help you identify the best company to work with. BPA offers this guide as a … Continue reading The BPA Quality Builder – RFPs

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