Increases Customer Satisfaction

Deloitte is a multinational professional services firm, the second largest in the world by revenue and largest by number of professionals. It provides audit, tax, consulting, enterprise risk and financial advisory services with more than 225,400 professionals globally.

Despite their size and reputation, the company was suffering from poor first time resolution rates and low customer satisfaction.

By implementing training, independent customer contact monitoring and consultancy, we helped them turn this around.

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