About BPA Quality

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.


Our clients believe we are their ideal partner to deliver measurable improvements in service quality, customer experience and compliance for the following reasons:

Quality expertise

BPA Quality ensures our clients benefit from best practice quality processes that are directly linked to the assessment and development of each channel of customer contact.

Our specialist team

Our clients use the experience and detailed analysis skills of our highly skilled quality specialists to enhance the level of insight gained and identify areas to enhance customer engagement and experience.

Achievement of tangible business results

Our work with clients has been proven time and time again to have a positive impact on customer engagement, satisfaction and retention, conversion rates, brand loyalty, staff motivation and compliance.

Worldwide experience

BPA has specialised in this activity on a global basis for 25 years. Our clients are reassured that they are dealing with a reputable company with a wide knowledge gained across many business sectors, including some of the world's biggest brands.

Compliance and knowledge

Our independent quality monitoring and evaluation solutions help support our clients in delivering regulatory and compliance objectives and check knowledge transfer and accuracy.

Our technology and feedback solutions

Designed by QA people for QA people, our state-of-the-art live reporting website delivers comprehensive and analysed results, recordings and feedback in near real-time. These are created by our in-house software development team and are fully tailored to our clients' requirements.

Our partnership approach

Every client's business is unique, so we work with them to tailor our services to meet their specific business models and key drivers. Through ongoing dialogue, we ensure that the flow of information, feedback, actionable insight, and reporting solutions provide our clients with the tangible information needed to achieve their aims and enhance customer engagement.

Analysis objectivity and accuracy

The ongoing training of our professional research team and quality assurance processes ensure consistent independent and accurate analysis of data which is fully transparent, allowing the user to completely understand and depend on the actionable insight and feedback received.

Training and development

We provide practical, common sense, training and development support directly linked to enhancing the performance of individuals involved in engaging with customers.

Want to find out more about BPA Quality?

If you’d like to know more about BPA Quality, the services we offer and the way we’ve helped revolutionise our clients’ Quality programmes – and how we could help you – download our brochure or get in touch

Download Brochure

Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.

Get in touch