Knowing What Good Looks Like
Many organisations see QA as a compliance-driven, risk-based activity. The real value of QA impact is much larger with multiple touchpoints.
Human Element
High Stakes: the Impact of Cultural Communication Styles on Your Global Quality Programme
We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.
Conversations stand the test of time
Too many companies focus on the complexities and best practice of technology, not the complexities and best practice of conversation.
Recognising the importance of the Human Element in Customer Interactions
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.