To achieve excellence in Customer Experience, a consistent tone of voice is key for any contact centre. Our customers should be confident they will get the same level of service, and be dealt with in the same way, whenever and however they choose to contact us.
BPA Quality’s EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four pillars of an effective quality framework in a multilingual contact centre.
We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.