by [email protected] | Aug 29, 2024 | Uncategorized
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better. The webinar was held in conjunction with the UK Contact Centre Forum as part of our ongoing commitment...
by [email protected] | Aug 29, 2024 | Uncategorized
Think and Grow Rich is a long-held business philosophy and motivational book brought to the world by Napoleon Hill over 80 years ago. Hill purportedly interviewed historical leaders of the corporate world such as Henry Ford, Andrew Carnegie and Thomas Edison to obtain...
by [email protected] | Aug 29, 2024 | Uncategorized
Contact centre agents will assist a wide variety of different customers on every working day. Some customers may be easier to appropriately manage than others. Other customers may require a little more of a specific type of support. Vulnerable customers fall into this...
by [email protected] | Aug 29, 2024 | Uncategorized
We’re offering an increasing number of training courses to contact centres across the UK and further afield. Vulnerable Customer training is an area we’re passionate about as it has a real impact on the level of service contact centres can offer, as well as the...
by [email protected] | Aug 29, 2024 | Uncategorized
To achieve excellence in Customer Experience, a consistent tone of voice is key for any contact centre. Our customers should be confident they will get the same level of service, and be dealt with in the same way, whenever and however they choose to contact us. ...
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