Think and Grow Rich is a long-held business philosophy and motivational book brought to the world by Napoleon Hill over 80 years ago. Hill purportedly interviewed historical leaders of the corporate world such as Henry Ford, Andrew Carnegie and Thomas Edison to obtain...
Contact centre agents will assist a wide variety of different customers on every working day. Some customers may be easier to appropriately manage than others. Other customers may require a little more of a specific type of support. Vulnerable customers fall into this...
We’re offering an increasing number of training courses to contact centres across the UK and further afield. Vulnerable Customer training is an area we’re passionate about as it has a real impact on the level of service contact centres can offer, as well as the...
To achieve excellence in Customer Experience, a consistent tone of voice is key for any contact centre. Our customers should be confident they will get the same level of service, and be dealt with in the same way, whenever and however they choose to contact us. ...
Most organisations strive for a steady flow of happy customers who are satisfied with their interactions and enthusiastically advocate for their brand. It is well understood that one of the key ways to achieve this is to have happy employees. Happy team members are...
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